Description

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business in defined in our Core Values, Vision, and Mission statements.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Long- and Short-Term Disability Insurance
401(k)
Life insurance
Critical Illness
Hospital Indemnity
Accident Insurance
Paid vacation for full time employees
Employee discount on cars, parts, and service
Drug Free Work Environment
We’re passionate about our culture

Responsibilities

Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Diagnoses vehicle problems based on customer complaints and inspection.
Communicates with parts department to obtain needed parts.
Saves and tags parts of the job if under warranty or if requested by the customer.
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Documents all work performed and recommended on the repair order.
Road tests vehicles.
Participates in manufacturer-sponsored training programs, schools, and events.
Keeps abreast of manufacturer technical bulletins.
Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions.
Installs optional equipment specified by the customer or dealer.
Reports machinery defects or malfunctions to supervisor.
Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
Keeps shop area neat and clean.
Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Operates all tools and equipment in a safe manner.
Reports any safety issues immediately to management.
Other tasks as assigned.

Requirements

High school diploma or equivalent
At least 2 years of experience as an auto technician
Knowledge in all aspects of automotive repair and maintenance
Fast, eager learner and team player
Excellent written and verbal communication skills
Strong customer service skills
Computer skills and willingness to learn new problems
Ability to operate electronic diagnostic equipment
Clean driving record & valid driver’s license
Have an ASE certificate and great communication skills
Willing to submit to a background check and drug screen prior to employment.
Valid driver's license and clean driving record that is acceptable to our policies.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.

Sam Pack's Five Star Ford

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