Join a fast-growing team where customer service, teamwork, and fun come first!

We're expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.

💼 What You'll Do

Receive and dispatch service installation orders
Coordinate with field teams, technicians, and subcontractors
Resolve customer inquiries and escalated issues
Schedule and prioritize jobs based on urgency, skills, and location
Maintain accurate logs, records, and communications
Support smooth operations and handle multiple tasks efficiently

✅ What We're Looking For

Excellent communicator (oral and written)
Strong multitasking and time management skills
Calm under pressure with sound decision-making abilities
Proficient in basic computer use and data entry
High School diploma or equivalent
Open availability (Mon-Fri, 6 AM-9 PM & rotating Sat, 8 AM-5 PM)
Willingness to work overtime as needed

Requirements

Excellent communication and interpersonal skills
Experience with basic computer skills and data entry
Proficient communication skills (oral and written)
Outstanding organizational and multi-tasking abilities
Sound judgment and critical thinking
Ability to work well under pressure
High School diploma or equivalent
Candidates must have open availability to work shifts scheduled between 6:00 AM and 9:00 PM, Monday through Friday, as well as 8:00 AM to 5:00 PM on rotating Saturdays. Flexibility to cover varying shift times is essential to meet operational needs
Ability to work overtime as needed

Benefits

🎁 Why Join Us?

Bi-weekly pay + overtime opportunities
Paid Time Off (PTO)
Advancement opportunities
Casual dress & comfortable office environment
Discretionary bonuses & incentives
We're a small, tight-knit company that believes in working hard and making it fun. If you're flexible, reliable, and thrive in a fast-paced environment, we'd love to hear from you!

Same Day Water Heaters, LLC

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