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Service Dispatcher
Position: Service Dispatcher
Department: Operations
Reports to: Service Manager
Type Salary: Non-Exempt
Revised: October 18, 2024
Overview
Texadia Systems/Texadia Home Technologies, a leading provider of custom commercial technology, Audio Video and custom home automation solutions in Addison, TX, is seeking an organized and detail-oriented Service Dispatcher. This position is critical to ensuring efficient scheduling and dispatching of service technicians to client locations, while maintaining excellent communication with both customers and technicians. This role with support and back up the Service Manager and Service Administrator, cross training in other disciplines.
Essential Duties And Responsibilities
- Manage and coordinate service calls and installations for residential and commercial Service clients.
- Respond to incoming service requests via phone, email, and voicemail, gathering necessary information from clients and assessing the urgency of the request.
- Working with 3rd party Tier 1 Support and managing their ticketing systems on the Texadia side.
- Dispatch service technicians based on skill set, location, and priority of the service call.
- Monitor technician schedules to ensure on-time arrivals and timely job completions.
- Maintain accurate and detailed records of service requests, including technician time logs, job updates, and completion status.
- Communicate with clients to confirm appointment times, provide updates, and address any inquiries or concerns.
- Provide initial troubleshooting support over the phone, email, or voicemail when appropriate.
- Assist in tracking service inventory and ordering parts or equipment as needed for specific jobs.
- Ensure all service operations adhere to company policies and procedures.
QUalifications
- Proven experience as a dispatcher, project management or in a similar role, preferably in the Audio Video or home automation industry.
- Ability to think and work independently.
- Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project/service call by a specific due date.
- Excellent written and oral communication skills.
- Strong interpersonal and customer service skills
- Experience in reading/understanding architecture, electrical, structural & AV systems drawings.
- A teachable disposition and a willing attitude towards continuing education.
- Flexibility to work outside the job description when the need arises.
- Extensive experience working in a team-oriented, collaborative environment.
- Analytical and problem-solving/troubleshoot.
- Deductive reasoning skills.
- PC and Network knowledge.
- Self-starter with keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong Data Entry and Administrative/Computer Skills
- Microsoft Office experience – Excel, Word, Power Point, Outlook
- Familiarity with scheduling software and customer relationship management (CRM) systems.
- Technical knowledge of Audio Video systems or home automation products is a plus.
- High school diploma or equivalent; additional certification in customer service or dispatching is preferred.
- Ability to work days, evenings or weekend shifts
- Clean driving record and background check.
Physical Demands
- Sitting, standing, stooping and bending for long or extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment.
- Ability to lift and transport moderately heavy equipment (up to 50 pounds).
- Ability to climb ladder, scaffolding or transported by lifts.
- Ability to drive/operate a vehicle.
- Although most work is performed inside, occasional outside activities daily/weekly/monthly may occur for short periods of time in a seasonal temperature fluctuating environment.
- All requirements may be modified to reasonably accommodate individuals with disabilities.
- This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
- Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.
Benefits
- Competitive salary based on experience.
- Comprehensive health, dental, vision, life and identity theft insurance.
- 401(k).
- Paid time off (PTO) and holidays.
- Opportunities for professional growth and advancement.
If you're looking to join a fast-paced, dynamic team focused on delivering outstanding customer experiences, we encourage you to apply. Submit your resume and cover letter to hr@texadiasystems.com .
Texadia Systems is an equal opportunity employer.
Apply Now
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4355 Excel Parkway
Suite 600
Addison, TX 75001
(214) 956-5820
Texadia Alarm and Fire License
B07351701/ACR-2316281
Electrical 36724
- js-accordion">
- Company
- About Us
- Meet Our Team
- Awards & Distinctions
- Design Build Consulting
- Services
- Showroom
- Our Process
- Online Reviews
- Join Our Team
- Service Areas
- Commercial
- Partners
- Connected Business
- Commercial Spaces
- Our Process
- Service Plans
- Solutions
- audio video
- Commercial Automation
- Structured Cabling
- Security
- Lighting
- Shades
- Design Build Process
- Residential
- Partners
- Connected Home
- Residential Spaces
- Our Process
- Service Plans
- Solutions
- Security
- audio video
- Smart Home Automation
- Wi-Fi / Networking
- Lighting Control
- Electrical Services
- Shades
- Design Build Process
- Savant Power
- Lighting
- Lighting Overview
- Lighting Design
- Ketra Lighting
- Security
- Electrical
- Commercial
- Residential
- EV Charging Stations
- Gallery
- Commercial Projects
- Residential Projects
- Video Gallery
- Partners
- Tutorials
- Control4
- Savant
- Lutron Connect
- Sonos
- Alarm.com
- Blog
- Contact
Texadia Systems LLC
Is rated 4.69 out of 5 from a total of 49 reviews
Francisco Valiente
"(Translated by Google) Excellent company and service
(Original)
Excelente compañía y servicio"
2024-12-19
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Gloria Rosenstock
"Texadia is always available & ready to assist with help questions.
Very pleasant technicians and service advisors!
We are fans!"
2024-04-24
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Charles Jones
"Kevin, ordered various electronic devices and the most expensive was a new receiver costing over $1000,00
He got all the pieces of my stereo system to work together."
2023-12-20
Read Full Review
patricia vining
"Great company and employees. They are the most knowledgeable audio digital company. Kevin was great and explained everything in detail. I wouldn’t use anyone else."
2023-11-30
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Mary Jane Bush
"Before and after. So clean and organized. Great jon"
2023-10-12
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Summit Trucking
"Felix was great!"
2023-08-28
Read Full Review
Austin Nixon
"Texadia Systems is our go-to trade partner for prewire, AV, automation, lighting, and electrical systems. Their expertise has elevated our custom home projects, and their team's professional..."
2023-08-15
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Scott Dabney
"Jeanne is awesome. Knows a lot and follow thru is great"
2023-08-10
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Scott Beckwith
"Texadia is incredible to work with. They are not the least expensive but in the AV world you get what you pay for. They are extremely detailed on site and in the bid process. You know exactl..."
2023-07-29
Read Full Review
Mary Lessmann
"This rating is primarily due to the responsiveness of the team - especially Jeanne Lackey. She always returns my calls, she's very knowledgeable and can often provide a solution over the pho..."
2023-07-10
Read Full Review
John Adams
"I was extremely pleased with the service provided by James. He was very knowledgeable, courteous, thorough and even patient (with my lack of knowledge). One of the best service providers I'v..."
2022-10-13
Read Full Review
Mark Roppolo
"Great service!"
2022-09-19
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Jim Graham
"Josh and Jeanne are great to work with. Jeanne has helped me on numerous occasions and always does a superlative job."
2022-09-14
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jeff turner
"Felix did a really great job at our home. First and foremost, he was a gentleman and very polite. Second, he really took his time to get to the bottom of our problem and get it fixed. We ha..."
2022-08-19
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Kyle Choate
"Texadia staff is always friendly, on time, and gets the job done quickly. They clean up their mess and are completely professional. Wouldn't use any other company!"
2022-05-13
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Chuck Sanders
"Thank you Texadia for a great job installing our cameras. From the sales side to the install side had a great experience. Since install I have called to have some questioned answered. The..."
2022-04-25
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Jay Serio
"Texadia recently helped us with an internet issue. We used them seven years ago to wire the home we built in University Park and installed our home sound system, home theater / media room a..."
2021-10-20
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April Willingham
"James and Josh did a great job with our AV work!
Will be calling you all again!!"
2020-11-14
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R Turner
"The guys working in the office worked hard to fix our problems over the phone.
When that didn’t work, they scheduled a tech for the next possible chance."
2020-11-12
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Chris Marlett
"The tech was knowledgeable and fixed everything. The real issues were created by the original install. Control 4 system is not as easy to maintain as I hoped. Need to buy lots of batterie..."
2020-11-11
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Art Burke
"Great products, great service and great people!"
2020-11-10
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Michael Hoffman
"Texadia was great to work with. All the people there were very nice and professional. The system works great."
2020-11-02
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Curt Crofford
"If you are looking for a straightforward, reasonable cost AV installation handled by highly professional installers and salespeople, Texadia Systems is your source. They are outstanding!"
2020-10-29
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Greg B
"The technician with Texadia was incredibly knowledgeable about my Control 4 system and quickly and meticulously resolved my issues. Additionally, he was happy to educate me on some features ..."
2019-09-20
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Joseph Williams
"Texadia did a great job for me as always."
2019-04-24
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Cramalv
"David has been very polite and courteous. He has been very helpful and informative with my new control 4 system. I highly recommend Texadia Systems and I would recommend David for your ins..."
2019-02-15
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Michael Bigby
"Great service. A little slow to schedule, but once they're there its good work."
2018-09-25
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Jimmy Brownlee
"Kris did a great job and was very patient. Definitely would recommend."
2018-08-31
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Adam Welwood
"Great work!"
2018-08-30
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Gail Profitt
"Dave did a fabulous job! Our conference room was up and running in no time!"
2018-08-28
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Sally Mimms
"Texadia came to our following a lightning strike and did a fantastic job! Kris Webb was professional and explained every step of how to maintain our new alarm system and video doorbell. Th..."
2018-08-22
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