At Oceans Healthcare, we are passionate about helping adults and seniors attain the best possible quality of life. As a nationally recognized provider of behavioral health services, we treat patients experiencing symptoms of depression, anxiety, schizophrenia, behavioral changes related to medication management or substance abuse and other behavioral issues.

Through our inpatient behavioral services and intensive outpatient programs, Oceans Healthcare offers comprehensive behavioral and mental health services to help patients at every stage of the healing process. Our staff is committed to caring for patients and their families with dignity, honesty and compassion.

Patient safety, dignity, and experience are foundational to effective care delivery. The Director, Transportation Services is accountable for ensuring that patient transportation functions as a reliable, safe, and patient-centered extension of clinical care across a multi-site, multi-state healthcare enterprise.

This role provides strategic leadership and operational oversight for transportation services supporting inpatient admissions and discharges, as well as transportation to and from outpatient services. The Director oversees a hybrid transportation ecosystem that includes contracted transportation providers, in-house transportation operations, and the design and implementation of transportation services at sites where no formal program currently exists. The position requires a balance of strategic vision, operational discipline, and the ability to scale services while maintaining consistent standards of safety, quality, and patient experience.

Essential Functions:

Strategic Leadership & Program Development

Establish and execute an enterprise-wide transportation services strategy centered on patient safety, access, and experience
Evaluate current-state transportation capabilities across all sites and develop scalable models to support organizational growth
Design and implement transportation services at sites without existing programs, including staffing models, vendor solutions, and operational workflows

Operational Oversight

Oversee patient transportation supporting inpatient admissions, inpatient discharges, and outpatient appointments
Ensure consistent, high-quality service delivery across owned, contracted, and newly deployed transportation models
Define, monitor, and report on key performance indicators related to safety, timeliness, patient satisfaction, utilization, and cost

Vendor, Clinical Contract & Partnership Management

Lead the selection, implementation, and ongoing management of third-party transportation and clinically integrated transport providers
Implement and evaluate clinical transportation contracts in collaboration with clinical leadership, contracting, legal, and compliance teams
Ensure transportation partners meet clinical, safety, regulatory, and performance standards aligned with patient care requirements
Conduct regular performance reviews of contracted providers and recommend corrective actions or strategic changes as needed

In-House Transportation Management

Oversee in-house transportation operations at designated sites, including staffing models, scheduling, training, and performance management
Standardize policies, procedures, and service expectations across in-house programs while accommodating site-specific operational needs

Governance, Compliance & Risk Management

Ensure transportation services comply with federal, state, and local regulations, including patient safety and privacy requirements
Partner with legal, compliance, risk management, and clinical leaders to proactively identify and mitigate transportation-related risk
Develop and maintain policies, procedures, and escalation protocols for transportation incidents and service disruptions

Collaboration & Stakeholder Engagement

Partner with clinical, operational, and administrative leaders to integrate transportation services into care delivery and discharge workflows
Serve as the enterprise subject-matter expert for patient transportation strategy, operations, and performance
Present performance metrics, risk assessments, and strategic recommendations to executive leadership

Requirements

Education / Experience:

Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field
Experience with patient transportation, non-emergency medical transportation, or clinically integrated transport services
3–5 years of progressive leadership experience in transportation services, healthcare operations, logistics, or a related field
Familiarity with regulatory and compliance requirements impacting patient transport and clinical partnerships
Experience supporting or managing multi-site operations
Demonstrated success managing third-party vendors and service contracts
Strong operational, financial, and analytical capabilities
Ability to lead through influence in a matrixed healthcare environment

Qualifications / Skills:

Patient-centered service design
Strategic planning and execution
Clinical contract and vendor management
Operational scale and standardization
Change management and program implementation
Financial stewardship and performance optimization
Cross-functional leadership and executive communication

Work Environment:

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. This position requires a lot of traveling; will be exposed to outdoor conditions as much as 50% of the time.

Oceans Healthcare

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Director, Transportation Services