At Oceans Healthcare, we are passionate about helping adults and seniors attain the best possible quality of life. As a nationally recognized provider of behavioral health services, we treat patients experiencing symptoms of depression, anxiety, schizophrenia, behavioral changes related to medication management or substance abuse and other behavioral issues.
Through our inpatient behavioral services and intensive outpatient programs, Oceans Healthcare offers comprehensive behavioral and mental health services to help patients at every stage of the healing process. Our staff is committed to caring for patients and their families with dignity, honesty and compassion.
Patient safety, dignity, and experience are foundational to effective care delivery. The Director, Transportation Services is accountable for ensuring that patient transportation functions as a reliable, safe, and patient-centered extension of clinical care across a multi-site, multi-state healthcare enterprise.
This role provides strategic leadership and operational oversight for transportation services supporting inpatient admissions and discharges, as well as transportation to and from outpatient services. The Director oversees a hybrid transportation ecosystem that includes contracted transportation providers, in-house transportation operations, and the design and implementation of transportation services at sites where no formal program currently exists. The position requires a balance of strategic vision, operational discipline, and the ability to scale services while maintaining consistent standards of safety, quality, and patient experience.
Essential Functions:
Strategic Leadership & Program Development
- Establish and execute an enterprise-wide transportation services strategy centered on patient safety, access, and experience
- Evaluate current-state transportation capabilities across all sites and develop scalable models to support organizational growth
- Design and implement transportation services at sites without existing programs, including staffing models, vendor solutions, and operational workflows
Operational Oversight
- Oversee patient transportation supporting inpatient admissions, inpatient discharges, and outpatient appointments
- Ensure consistent, high-quality service delivery across owned, contracted, and newly deployed transportation models
- Define, monitor, and report on key performance indicators related to safety, timeliness, patient satisfaction, utilization, and cost
Vendor, Clinical Contract & Partnership Management
- Lead the selection, implementation, and ongoing management of third-party transportation and clinically integrated transport providers
- Implement and evaluate clinical transportation contracts in collaboration with clinical leadership, contracting, legal, and compliance teams
- Ensure transportation partners meet clinical, safety, regulatory, and performance standards aligned with patient care requirements
- Conduct regular performance reviews of contracted providers and recommend corrective actions or strategic changes as needed
In-House Transportation Management
- Oversee in-house transportation operations at designated sites, including staffing models, scheduling, training, and performance management
- Standardize policies, procedures, and service expectations across in-house programs while accommodating site-specific operational needs
Governance, Compliance & Risk Management
- Ensure transportation services comply with federal, state, and local regulations, including patient safety and privacy requirements
- Partner with legal, compliance, risk management, and clinical leaders to proactively identify and mitigate transportation-related risk
- Develop and maintain policies, procedures, and escalation protocols for transportation incidents and service disruptions
Collaboration & Stakeholder Engagement
- Partner with clinical, operational, and administrative leaders to integrate transportation services into care delivery and discharge workflows
- Serve as the enterprise subject-matter expert for patient transportation strategy, operations, and performance
- Present performance metrics, risk assessments, and strategic recommendations to executive leadership
Requirements
Education / Experience:
- Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field
- Experience with patient transportation, non-emergency medical transportation, or clinically integrated transport services
- 3–5 years of progressive leadership experience in transportation services, healthcare operations, logistics, or a related field
- Familiarity with regulatory and compliance requirements impacting patient transport and clinical partnerships
- Experience supporting or managing multi-site operations
- Demonstrated success managing third-party vendors and service contracts
- Strong operational, financial, and analytical capabilities
- Ability to lead through influence in a matrixed healthcare environment
Qualifications / Skills:
- Patient-centered service design
- Strategic planning and execution
- Clinical contract and vendor management
- Operational scale and standardization
- Change management and program implementation
- Financial stewardship and performance optimization
- Cross-functional leadership and executive communication
Work Environment:
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. This position requires a lot of traveling; will be exposed to outdoor conditions as much as 50% of the time.
